Terms & Conditions
Last updated: September 2026 · Seller: kam
1. Who we are
These Terms & Conditions ("Terms") are a legal agreement between you and kam ("kam", "we", "us", or "our"), the seller and operator of the B2BFlow platform ("the Service"). By creating an account, accessing, or continuing to use the Service, you agree to be bound by these Terms. If you use the Service on behalf of a company or other organization, you represent that you have the authority to bind that organization, and "you" refers to that organization.
2. The Service
B2BFlow is a business software platform providing customer relationship management (CRM), email and WhatsApp marketing, social media management, B2B marketplace listing management, lead and pipeline management, marketing automation, campaign analytics, and team collaboration tools. The specific features available to you depend on the subscription plan you select. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service within your selected plan, solely for your internal business purposes.
3. Accounts and responsibilities
You must provide accurate registration information and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use. You must be of legal age to enter a binding contract in your jurisdiction.
4. Acceptable use
You must not misuse the Service. This includes, without limitation: (a) using the Service for any unlawful purpose, or to send spam, fraudulent, deceptive, or unsolicited communications in violation of applicable law (including anti-spam and messaging-consent laws); (b) infringing the intellectual property or privacy rights of others; (c) uploading malware, probing, scanning, or testing the vulnerability of the Service or any connected system, or attempting to breach security or authentication measures; (d) scraping, crawling, or harvesting data from the Service by automated means other than our documented APIs; (e) reverse engineering or attempting to extract the source code of the Service; (f) reselling, redistributing, or sublicensing the Service; and (g) circumventing technical or plan limits. You are responsible for your content and contact lists, for having the rights and consents needed to message your contacts, and for how you use outputs of the Service.
5. Intellectual property
kam retains all right, title, and interest in and to the Service, including all software, documentation, branding, and related intellectual property. These Terms do not transfer any ownership to you. You retain ownership of the content and data you submit; you grant us a limited license to host, process, and transmit that content solely as needed to provide the Service to you.
6. Third-party channels and fees
The Service integrates with third-party channels such as WhatsApp Business API (Meta), social networks, and marketplaces. Your use of those channels is also governed by their own terms and policies. WhatsApp messaging fees, Meta charges, and other third-party provider fees are separate from your subscription and depend on usage and destination.
7. Payment and subscriptions
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, subscription renewal, cancellation, and refund mechanics are governed by Paddle's Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms) in addition to these Terms. Subscriptions renew automatically until cancelled. Our Refund Policy (/refund-policy) explains how to request a refund.
8. Service level and warranties
We work hard to keep the Service reliable, but we do not guarantee that it will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of liability
To the fullest extent permitted by law, neither kam nor its affiliates will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service. Our aggregate liability for any claim arising out of these Terms or the Service is limited to the fees you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence, or any liability that cannot be excluded by law.
10. Indemnification
You agree to indemnify and hold harmless kam from claims, damages, and expenses arising out of your content, your unlawful use of the Service, your communications with your contacts, or your violation of these Terms.
11. Suspension and termination
We may suspend or terminate your access to the Service, in whole or in part, if you materially breach these Terms, fail to pay amounts due, create a security or fraud risk, or repeatedly or seriously violate our acceptable-use rules. You may cancel your subscription at any time; cancellation takes effect at the end of the current paid period. Upon termination, your right to use the Service ends. We may retain or delete your data in line with our Privacy Notice; where practicable, we offer a reasonable window to export your data before deletion.
12. General
These Terms are governed by the laws of the jurisdiction in which kam is established, without regard to conflict-of-law rules. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for failure to perform due to events beyond its reasonable control. If any provision is found unenforceable, the remainder continues in effect. We may update these Terms from time to time; continued use of the Service after changes take effect constitutes acceptance.