Ticketing / Helpdesk SaaS
A helpdesk that records support requests, handling status, response times and resolution history.
Sold as a 12-month subscription — $60 for the full term.
- Unit
- per month
- Billing
- 12 months upfront
- Available on
- Every B2BFlow plan
- Activation
- Enabled by your administrator
Third-party provider usage charges may apply separately depending on volume and destination.
Everything this pack gives your team
Each item below is visible in your workspace — not a promise on a slide.
- Ticket queue for incoming support requests
- Handling status per ticket: open, waiting, in progress, resolved, closed
- First-response and resolution time measurement
- Full resolution history with the agent and timestamp for each step
- Service name, package, accounts and active period declared on every record
- Links between tickets and the features or customers they concern
From request to routine use
Four steps, the same way for every workspace.
- 1
Enable the pack on your workspace and declare the service name and active period.
- 2
Requests arrive as tickets and are assigned to the right account or feature area.
- 3
Agents update status and reply; response and resolution times are captured automatically.
- 4
Export the resolution history and service report for the reporting period.
Proof that belongs to this service
For every pack, the service name, package, accounts, active period and feature relationships are declared, and the supporting documents are kept together.
- Contract or invoice for the 12-month term
- Payment proof for the term amount
- Configuration screenshot of the helpdesk setup
- Usage log of tickets, statuses and response times
- Service report covering the reporting period
What you agree to
| Pack | Ticketing / Helpdesk SaaS |
|---|---|
| Price | $5 per month |
| Term | 12 months · $60 total |
| Renewal | Not automatic — a new term is agreed before it starts |
| Refunds | Covered by the 30-day money-back guarantee |
| Separate charges | Provider usage fees billed by the provider, not by this pack |
Orders are processed by Paddle as merchant of record. Full details in the Terms & Conditions and Privacy Notice.
Asked before subscribing
Can I add this to any plan?+
Yes. Ticketing / Helpdesk SaaS sits on top of Starter, Growth, Business or Enterprise — you keep your current plan and its features, and this pack simply adds capacity or service on top.
How is it billed?+
$5 per month, sold as a 12-month subscription — $60 for the term. The term is fixed, so the pack stays in place for the full period without a separate renewal each month.
What happens when the period ends?+
You keep access until the last paid day. After that the extra capacity or service is withdrawn, and anything you still need can be re-added at the current price.
Do provider or third-party charges apply?+
Where a pack relies on an outside provider — SMS, WhatsApp messaging, email delivery — the provider's own usage charges are billed separately by that provider and are not part of the pack price.
Who can enable it in my workspace?+
An administrator in your workspace can turn the pack on and assign it to the accounts that need it. The related feature stays visible to the people who use it every day.
Other add-ons and overage packs
per month · sold as a 12-month subscription ($72 for 12 months). Sends account, schedule, activity, monitoring and follow-up alerts to authorized users — supports routine communication between the system, teams and stakeholders.
$6
per month · sold as a 12-month subscription ($108 for 12 months). Covers data backup, disaster recovery, domain address, SSL certificates and official system email — keeping access secure, the service identity clear and a recovery path ready when technical failures happen.
$9
one-time pack · 1 pack ($60). Sends verification codes and WhatsApp notifications during registration and account activation — helping confirm identity and making onboarding easier for schools and small businesses (UMKM).
$60
one-time bundle · 4 development packs at $30 each ($120 total). Builds the module that manages service package settings, active periods, payment status, user access rights and usage records for downstreaming needs.
$120
per user / month
$10
10,000 contacts / month
$15